Marketing E-commerce & Selling Analytics & Data

Salesforce Commerce Cloud

Large retailers and B2B sellers choose Salesforce Commerce Cloud to run complex storefronts while connecting commerce activity with the wider Salesforce customer platform.

Runs on Web

Available on Web

Built for Enterprise Developers Marketing

Overview

What is Salesforce Commerce Cloud?

What the Salesforce stack changes

Commerce Cloud is built for organizations that treat the storefront as one part of a wider customer platform. B2C Commerce handles catalogs, promotions, search, checkout, and multi-site operations, while B2B Commerce supports account-specific assortments and purchasing workflows. Its strongest fit appears when customer, service, and campaign data already live in Salesforce. Implementation is rarely a simple configuration job: architecture, integrations, and custom storefront work usually require experienced partners or an internal team. Pricing is contract-based and can reflect sales volume, editions, and added products.

Where teams put it to work

Global retail rollouts: Run localized brand sites with shared catalog and promotion controls.
B2B portals: Give business buyers negotiated pricing, account catalogs, and repeat-order tools.
Connected service: Expose order context to service agents and coordinate post-purchase workflows.

Capabilities

Key features

Build Headless Storefronts

Use APIs and PWA Kit for custom shopping experiences

Einstein Merchandising

Personalize recommendations and product discovery using shopper behavior

Manage Complex Catalogs

Control products, prices, inventory, and promotions across sites

Order Lifecycle Tools

Coordinate fulfillment, returns, and customer order visibility

Connect Salesforce Data

Link commerce activity with CRM, marketing, and service records

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